Terms of service

Terms of Service – Sthulas

Welcome to Sthulas. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy and Return & Exchange Policy. Please read them carefully.

1. Eligibility & Use of Website

By using this website, you confirm that:

  • You are at least 18 years of age, or using the website under the supervision of a parent or legal guardian.

  • You are legally competent to enter into a binding contract under applicable Indian laws.

  • The information provided by you is accurate, complete, and current.

Providing false or misleading information may result in order cancellation or account restriction.

2. Products & Representation

We strive to present all products as accurately as possible. However:

  • Product colors may vary slightly due to device display settings.

  • Handcrafted items may have minor variations in texture, finish, size, or detailing. These are natural characteristics and not defects.

All products are subject to availability, and we reserve the right to discontinue any product at any time.

3. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • Prices are subject to change without prior notice.

  • In case of typographical, technical, or pricing errors, Sthulas reserves the right to cancel affected orders and issue refunds.

Orders will only be confirmed after successful payment authorization.

4. Orders, Verification & Fraud Prevention

Sthulas reserves the right to:

  • Refuse or cancel any order at its discretion

  • Cancel orders due to stock unavailability

  • Verify payment or customer details before dispatch

  • Cancel transactions suspected of fraud, misuse, or unauthorized activity

Suspicious transactions may be reported to relevant authorities.

5. Shipping & Risk Transfer

Delivery timelines are estimates and may vary due to external factors beyond our control.

Risk and title of the product pass to the customer upon successful delivery to the shipping address provided at checkout.

Sthulas is not liable for delays caused by courier partners, natural events, or circumstances beyond reasonable control.

6. Returns & Exchanges

All returns and exchanges are governed by our official Return & Exchange Policy available on the website.

We reserve the right to inspect and approve or decline any return request in accordance with that policy.

7. Chargebacks & Payment Disputes

Customers agree to contact Sthulas customer support before initiating a chargeback or payment dispute.

In case of chargebacks:

  • We reserve the right to submit proof of delivery, transaction records, communication history, and verification details to the payment gateway or issuing bank.

  • Improper or fraudulent chargebacks may result in account suspension and legal action where applicable.

8. Intellectual Property

All content on this website — including logos, product designs, images, descriptions, graphics, branding elements, and text — is the exclusive property of Sthulas and protected under applicable intellectual property laws in India.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Sthulas shall not be liable for indirect, incidental, or consequential damages.

  • We are not responsible for misuse of products after delivery.

  • Our total liability shall not exceed the amount paid for the product in dispute.

10. Indemnification

You agree to indemnify and hold harmless Sthulas from any claims, damages, or expenses arising from:

  • Breach of these Terms

  • Violation of applicable laws

  • Misuse of the website or products

11. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

12. Updates to Terms

Sthulas reserves the right to modify or update these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of such changes.

For any questions regarding these Terms, please contact us using the details provided on our website.

Thank you for choosing Sthulas. We value your trust and are committed to offering a secure and seamless shopping experience.