Refund policy

1. Return Window

Returns or exchanges can be requested within 7 days of delivery.

---

2. Eligibility

Items must be:
• Unused, unworn, unwashed
• In original packaging
• With all tags intact

All requests are subject to inspection and approval.

---

3. Exchange-Only Items

The following categories are not eligible for refund, but may qualify for exchange (after approval):
• Handicrafts
• Perfumes
• Consumables

Approved cases may receive a replacement (subject to availability) or store credit.

---

4. Damaged / Incorrect Orders

Notify us within 48 hours of delivery with clear photos (unboxing video if available).
Verified cases will receive a replacement or refund.

---

5. Refunds

• Processed within 5–7 business days after approval
• Credited to original payment method
• COD refunds via bank transfer or store credit
• Shipping charges are non-refundable unless the error was ours

---

6. Cancellations & Exchanges

• Orders can be cancelled before dispatch only
• Exchanges are subject to stock availability
• One exchange per order

---

Sthulas reserves the right to decline requests that do not meet the above conditions.

For support, please contact us with your Order ID.

Thank you for choosing Sthulas 🤍