Refund Policy

At our home decor and clothing eCommerce website, we strive to provide the best products and services to our customers. However, we understand that there may be situations where a refund is necessary. We have established the following refund policy to ensure fair and transparent practices for all our customers.

Eligibility for Refunds:

• To request a refund, please contact our customer service team via email or phone as provided on our website. Please provide your order number, details of the issue, and any supporting documentation such as photos or videos.
• Our customer service team will review your request and may require additional information or evidence to verify the issue.
• If the refund request is approved, we will issue a refund to your original payment method within 5 business days from the approval date. Please note that the refund amount may be subject to deductions for shipping fees, restocking fees, or other applicable charges as mentioned below.

Refund Process:

1. Refunds may be requested for items that are defective, damaged, or not as described on our website.
2. Refunds may also be requested for orders that are canceled within the specified cancellation timeframe, as mentioned in our cancellation policy.
3. Refunds are subject to approval by our customer service team after reviewing the request and the specific circumstances of the order.

Refund Deductions:

1. Shipping fees: If the item(s) were shipped to you, the original shipping fees incurred for the order may be deducted from the refund amount.
2. Restocking fees: In some cases, a restocking fee may be applied for returned items, particularly for large or bulky items that require additional handling or processing.
3. Other applicable charges: Depending on the specific circumstances, there may be other charges such as customs duties, taxes, or fees that may be deducted from the refund amount.

Exceptions:

1. Final Sale or Non-Refundable items: Some items or promotions may be marked as "Final Sale" or "Non-Refundable," and refunds will not be issued for such items.
2. Custom or personalized items: Refunds may not be possible for custom or personalized items, as they are made-to-order or specifically tailored to your preferences.
3. Return shipping: Return shipping costs for eligible refunds may be the responsibility of the customer, unless the return is due to our error or a defective/damaged item.

Please note that our refund policy may be subject to change without prior notice. It is your responsibility to review our refund policy before making a purchase on our website.

We appreciate your cooperation in adhering to our refund policy. If you have any questions or concerns, please contact our customer service team, and we will be happy to assist you. Thank you for shopping with us!